Conflict Resolution
Occasionally interactions between students, staff and faculty result in misunderstandings, disputes and/or differences of opinion. In the majority of instances these differences can be resolved as a result of an informal discussion between the persons involved. UCSD encourages students to promptly pursue informal action first. In instances where informal resolution is unsuccessful, students have various formal avenues for complaint resolution. Graduate students are encouraged to contact the Assistant Dean for Graduate Student Affairs in the Office of Graduate Studies for information and assistance with the resolution of conflicts.
Important Points:
- Attempt to resolve the matter informally at first. Most disputes are the result of poor communication.
- Attempt to resolve the matter immediately.
- Try to be rational and objective. Do not allow emotions to interfere with finding a resolution.
- Know your desired outcome. Be objective in this assessment.
- Keep complete and accurate notes of the situation and the steps you have taken to find a resolution.
Develop a file for these documents. - Avoid being aggressive or accusatory. This only hinders the process.
- Know the appropriate policies. Consult your departmental handbook, UCSD General Catalog, or campus policies.
